The insurance industry's best onboarding solution

Founded by owners of a 3rd generation insurance brokerage, Total CSR was created out of the critical and ongoing need for practical insurance training.

The benefits of our PRACTICAL insurance onboarding program

One solution for your entire agency

The Process

  • Agency Hires New Employee
  • Employee Enrolled in Total CSR
  • Employee Completes Self-Paced Program (50-80 hours total)
  • Earns Total Customer Service Representative (TCSR) Designation
  • Employee Begins Working with Clients and Learning Agency Specific Processes
  • 6 Week (15 Minutes per Day) Learning Practice to Reinforce Concepts

“Total CSR solves the problem for agency personnel who have the added job responsibility of training new hires, but are already working at or beyond capacity and don’t have the time to train new employees effectively.”

Tony Alessandra, President - Insurance Solutions, Inc.

Want to see more?

Total CSR's ability to transform your new hires can be shown, but it's even better to experience. Click below to see why agencies are choosing Total CSR.