Gain the ability to identify and understand the differences between each generation in today's workplace. Find common ground and leverage the benefits of generational diversity at work.
COURSE 2 - BUSINESS WRITING
Gain better awareness and understanding of common spelling and grammar issues for email messages, business letters, and risk narratives. Review writing concepts and understand proofreading techniques to improve business writing skills.
COURSE 3 - TELEPHONE ETIQUETTE
Learn to identify and work with angry or rude callers. Know what to do to set up, receive, and send voicemail messages properly. Be able to correct poor telephone etiquette.
COURSE 4 - WORKING WITH A DIFFICULT CUSTOMER
Learn to cultivate a positive attitude to manage internal and external stress. Develop abilities to empathize and build a rapport with customers. Understand and create strategies to adapt to challenging circumstances.
COURSE 5 - SERVANT LEADERSHIP
Be able to define and know the characteristics of servant leadership. Understand the myths about servant leadership. Gain the ability to act as a servant leader.
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